FAQ
Frequently Asked Questions
We are one the world first internet of things (iOT) hosting company. First iOT hosting company in Asia
We are a community network company that hope to provide LORAWAN coverage in Asia by using the people's powered network. In turn, we hope to provide affordable sensor solution to everyone in the world.
- Local Singaporean
- 18 years old and above
- Family with existing internet connection
Hotspot device use approximately the same amount of energy as a 5W LED light-bulb, which comes out to as low as $0.01/day.
Hotspot hosting is available currently in Singapore and China and will soon be extended to whole of South East Asia.
Yes it is secure. Hotspots require one port open which is similar to many other home devices. https://docs.helium.com/faq/security/
Yes! We are fully licensed by IMDA. We hold Telecommunication Dealer's (Class) Licence and all our products are IMDA approved.
Not at all. It is just like the wifi router in your house.
Yes, as per the terms and condition. Our technician might require repeat visit to ensure that the hotspot is providing the required coverage to the community.
Payment will be transfer to the registered bank account between 15th to 18th of each month. Please email us at finance@natskynetwork.com if payment is not received after 18th of each month.
1 month cooling period allow us to setup and synchronize the hotspot properly. Payment cycle will only start after 1 month cooling period.
Just simply email us at contact@natskynetwork.com and we will send our technican to retrieve back the hotspot.
Each household will only be allow one hotspot unless you have more hotspot location.
Due to a surge in applications, only a limited number of applications are accepted to the program at this time, depending on location. You will receive an email if your application is approved.
Your application will be placed on the waiting list and we will contact you as soon as there is a slot available.
Yes, we believe in giving back to the community. We will be donating $1 Singapore dollar to charity of our preference every month for each Hotspot hosted by the community.
Yes. We have a referral program. For every successful application that we selected to be our host. The referrer will be rewarded with 10% of the earning of the referee every month. The reward will be transferred to the bank account if the new host successfully host the Hotspot for a consecutive period of 3 months (excluding the cooling period)